Refund policy

Damages and issues 

We try our best to ensure all items make it to you safely. However if you receive any items that are damaged or faulty on arrival then we will issue a replacement product free of charge or offer a refund. Please just let us know by contacting us before you return your order.

 

Subscription Cancelations

As we use a third party logistics company to deliver your products and orders are picked and packed within minutes of the orders being placed (during weekdays), we require a minimum of 24 hours' notice to cancel a subscription order. If you miss this cancelation window, you are still able to return the product(s) to us, in their original state using the Standard Product Returns procedure below.

 

Standard Product Returns Policy

This returns policy applies exclusively to products purchased directly from our website. If you have procured our products through a third-party retailer, please liaise with them directly to address their specific returns and refund policies.  

We are pleased to offer a refund or exchange for any product returned within thirty (30) days of the date of purchase, provided that the product is returned in its original condition, unused, unopened, with tamper seals intact, and in its original packaging.  

To return a product, please visit our Returns Portal

Upon receipt and inspection of the returned product(s), and provided they are deemed to be in satisfactory, saleable condition, we will process your refund. Refunds will be issued to the original payment method used for the transaction. Please note that the crediting of funds may be subject to processing times determined by your payment provider.  

Returns of items purchased on sale or gift cards are not permitted under this policy. 

 

Standard Product Exchange Policy

The most efficient method to secure an alternative item is to return the original item in accordance with the guidelines outlined in the Standard Product Returns Policy above. Once the return has been received, inspected, and accepted, you will be given a full refund. You may proceed to place a separate order for the desired replacement item.